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Real members of myHIVteam have posted questions and answers that support our community guidelines, and should not be taken as medical advice. Looking for the latest medically reviewed content by doctors and experts? Visit our resource section.
A myHIVteam Member asked a question 💭
Edmore, MI

I have put this on here before, but we have had many, many new members on here since, and it will probably be hard to find without a lot of scrolling. So I am just going to make a new post
How many of you have Smart911
Smart911 is an app (or a website) that helps emergency personnel help you when you can not speak. You can choose to add as much information to it as you want or as little as you want.
What helps the emergency personnel is that it shows them pictures of who you are, pictures of… read more

Smart911
Smart911
June 11, 2025
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A myHIVteam Member

@A myHIVteam Member, when you call 911, whatever you fill out on Smart911 will show up on the computer at the 911 call center. So they could see pictures of everyone in your house (if you decide to put them on there) so if you had a fire, fire rescue knows who to look for or who to account. Or if they are trying to find a pet in a fire, they can see what they look like (again if you put their pictures online). If you are having a medical emergency and all of a sudden you can't talk or breathe in too much smoke and pass out, they can see your medical history (again, if you list it) that can help them better prepare for any conditions you have. All the 911 call center can currently see is your address; that's it. Smart911 shows them anything that you want them to know ahead of time in case of an emergency. It's all optional of what you share.

June 11, 2025
A myHIVteam Member

I've never heard of it, how does it work?

June 11, 2025
myHIVteam

Smart911 is a valuable emergency preparedness tool that can be especially helpful for people living with HIV. While there isn't data available on how many myHIVteam members use Smart911, it's worth considering as part of your emergency planning.

The service allows you to create a safety profile that includes
- Medical Show Full Answer

Smart911 is a valuable emergency preparedness tool that can be especially helpful for people living with HIV. While there isn't data available on how many myHIVteam members use Smart911, it's worth considering as part of your emergency planning.

The service allows you to create a safety profile that includes:
- Medical conditions and medications
- Preferred hospitals and doctors
- Home address with photos
- Emergency contacts
- Vehicle information
- Pet information

This information can be crucial when emergency responders need to provide appropriate care while being aware of your HIV status and specific medical needs. You can access Smart911 through either their website or mobile app. For the best experience on mobile devices, you can add the web app to your home screen following these steps:

On iPhone:
1. Open Safari
2. Log into your account
3. Tap the Share icon
4. Select "Add to Home Screen"

On Android:
1. Open Chrome
2. Log into your account
3. Tap the three-dot menu
4. Select "Add to Home Screen"

June 11, 2025
A myHIVteam Member

Never heard of it.

June 11, 2025

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A myHIVteam Member asked a question 💭
Edmore, MI

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