Ive been having issues with both the app/website for myHIVteam
I access myHIVteam using my iphone XR almost exclusively since i started on here 2 years ago and until recently everything worked fine until the last 6 weeks or so
I sent a message to the facilitators here and i will post the message i sent at the end of the question.
1. With the app i only get a error message no matter what i do.
2. On my iphone browser when i pull down a menu i get a blank rectangle. I’ll post a… read more
I am getting and “error: invalid data” message any time I try to edit or update my story. I have to go though Chrome instead of using the app i downloaded. Perhaps because I’m using an iPhone or perhaps it’s an issue with the app it’s self…I was on the app a couple years ago and stopped using the site because of similar issues, I had a Samsung Galaxy at that time. Also, having issues being able to see notifications or marking them as read and the app will not save my info when I log on, even when selecting the “remember me” button. So frustrating, that mist of the time i just don’t bother with any “features/functions” beyond looking at “all activity”.
Hello @A myHIVteam Member
Perhaps there is an update for the app on your phone or maybe Apple simply wants you to buy the newest iPhone13 to keep their pockets lined LOL!
I always opt to visit and correspond on my desk top and not my smartphone being easier for me to view the 40 inch monitor and type on a full size key board while sitting in comfort, when you get to be my age the bigger the better.
I have always used samsung galaxy currently the A20 with automatic updates to keep all of my apps up to date including MyHIVTeam app.
Have a great Wednesday, Aloha!
I have a Samsung Galaxy and it works just fine for me.
After trying both safari and Opera web browser i finally tried Firefox on my apple iPhone and it seems to work.
I still can’t log into the official app Still getting error messages and my phone is updated with the latest iOS
I hear you. This site is very rewarding, but I feel like I've paid my dues by handling a lot of frustration with trying to navigate through the options, etc. I keep on trying because I really don't have much of a life nor any contact with other HIV + people. Whatever. Have a great day.🤠
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