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Real members of myHIVteam have posted questions and answers that support our community guidelines, and should not be taken as medical advice. Looking for the latest medically reviewed content by doctors and experts? Visit our resource section.
A myHIVteam Member asked a question 💭
Abingdon, VA

Hello everyone! I wanted to let you all know that im doing fine and everything. I know i havent been posting much but, thats not my fault 🤪 for some reason when i go to post or reply i always get the error fetching content message and it doesnt let me do anything and then the app crashes. Hope all is well with everyone! Much love!

March 20, 2021
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Answer Summary

Members warmly welcomed back a community member who had been absent due to persistent app crashes and 'error fetching content' messages,... Read more

Members warmly welcomed back a community member who had been absent due to persistent app crashes and 'error fetching content' messages, reassuring them they weren't alone in experiencing these technical issues. Several members shared the practical workaround of using a web browser instead of the mobile app, which many found worked reliably on both phones and computers, with one member suggesting uninstalling and reinstalling the app as a potential fix. A recurring theme was the community's understanding and support, with members encouraging the poster to send screenshots to administration while expressing genuine relief that their absence was technical rather than health-related.

A myHIVteam Member

oh, I feel you this site doesn't seem to like to work for me when I'm mobile but works great when I'm on my laptop. I'd personally be a lot more active on here if the mobile version worked. But I'm glad to hear you are doing fine.

March 21, 2021
A myHIVteam Member

I don’t use the app so i haven’t noticed the error. Phone browser does work well. Glad you are doing great though

March 21, 2021
A myHIVteam Member

The administration knows of the APP issue. You can log in on a computer, or log into the website on your phone browser and it will work fine. Not sure how long it will take them to fix the APP issue. Although administration knows of the issue, take a screenshot of the error message and send to administration. This way they know it is more than just 1 person having the issue.
Send ticket to administration here:https://myhealthteams.freshdesk.com/support/tic...(Phone number can only be seen by the question and answer creators)

March 20, 2021 (edited)
A myHIVteam Member

I've had the same issue but I thought it was my phone....then I just stop using the app...I log on with the browser and it works fine.....I'm just glad to hear you been good and I just thought you was out there living your best life ...as you should...🤗..hope they fix the app soon....I know cheryl has had similar issues as well.....hope the weekends great ...take care brother💕

March 20, 2021 (edited)
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A myHIVteam Member

All is well on my end love. I haven't been on much either but I lice you and. .........well you know the rest

March 20, 2021

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