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Real members of myHIVteam have posted questions and answers that support our community guidelines, and should not be taken as medical advice. Looking for the latest medically reviewed content by doctors and experts? Visit our resource section.

Need Technical Support

A myHIVteam Member asked a question 💭
Hull, MA

I lost my ability to put emojis in my posts. Any technical advice would be appreciated.

April 22, 2020
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Reactions

Answer Summary

Members rallied to help someone who lost the ability to use emojis in their posts, with several offering thoughtful troubleshooting steps... Read more

Members rallied to help someone who lost the ability to use emojis in their posts, with several offering thoughtful troubleshooting steps including switching from the app to the website browser version, testing emojis on other devices or applications to isolate the issue, and contacting site administrators directly through the help menu. Many members emphasized practical solutions like clearing browser cache to restore full functionality, while others shared that they had experienced similar technical glitches before. A recurring theme was the warmth and gratitude expressed for having a supportive community willing to jump in with helpful advice, with the original poster feeling uplifted by the sense of family and connection the site provides.

A myHIVteam Member

@A myHIVteam Member, click on the 3 hrey bars at the top right of screen (where it shows your notifications). When the box comes up scroll down to quick links then click on contact us to report the issue with the myhiv administrators.

April 22, 2020
A myHIVteam Member

Thanks everyone for the suggestions and answers. I am truly happy to be on this site and have a "family" to talk to. It is a good feeling, makes me feel good inside. I'll try to sort it out today.

April 25, 2020
A myHIVteam Member

How aften do you clear your browser cash? That is where copies of every website you use is stored so that it can load faster. You may need to clear it to get all your functions working again.

April 22, 2020
A myHIVteam Member

Thanks, I posted and got a ticket.

April 22, 2020
A myHIVteam Member

I try to narrow down the possible cause first. So to see it's from MyHIVTeam, logon on from another device such as a smartphone. Also try emojis from another application.

April 22, 2020

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